EL TACO #45

EMPLOYEE RULES AND REGULATIONS

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PERSONAL APPEARANCE

Girls: Must wear white pants or dark brown pants. Hair must be tied neatly away from face.

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Boys: Must wear dark trousers while on duty. Hats must be worn at all times. Hair must be cut regularly and must not hang over collar or ears.

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All employees are expected to be presentable in every way to meet the satisfaction of the customer. Good personal hygiene is of utmost importance when handling food and dealing with the public. It is our suggestion that all employees brush their teeth, bathe, and change their clothes regularly. Shoes should be polished or washed regularly.

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BREAKS

All employees are entitled to one 10-minute break every three hours worked. Breaks should be timely if there are customers waiting to be served, you must take care of them first. Remember you are here to serve the customer. If you are called during your break to wait on customers, you may resume your break when the customers have been served. Breaks should not be taken when friends are in the patio.

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TIME OFF & CLOCKING IN

All unscheduled days off must be planned at least one week in advance. You must have a replacement, approved by the manager, to work your regularly scheduled hours. You will be paid overtime after working 8 hours in one day or over 40 hours in one week.

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HONESTY

Any person suspected of theft, over-portioning, or giving away free food, etc. will be dismissed immediately. Being honest includes doing the amount of work you are being paid to do and complying with the rules setup by the management.

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TELEPHONE

The telephone is for business use only. There will not be allowed any personal calls either incoming or outgoing. Unless Important.

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RADIO

The radio has been set on a classical station. This has been done for a purpose and the dial must remain on this station.

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FRIENDS AND RELATIVES

Friends and family are to be treated as any regular customer. Over-portioning or giving out free food is considered dishonest and will be grounds for termination of employment. Absolutely no one but employees are allowed in the kitchen and office area. Anyone else must remain either in the patio or restrooms.

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CUSTOMER SERVICE

It is of utmost urgency that all employees understand that the customer is always right regardless of what is said or done. If a customer tells you he ordered something, and you don’t have it prepared or the customer says that an item you have prepared was not ordered you should ask his pardon in a very polite manner and correct the order to the customers satisfaction.

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Always remember that the customer creates your job for you, and he is also the one who pays your wage. Pleasing the customer should be your highest goal at work. Cleanliness, friendliness, good food and fast service should be the goal of every employee.

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Employees should help one another on orders so as to eliminate excess movement and confusion behind the counter. For example: If an employee is making tacos and your order calls for a taco ask them to make you one and if possible, you help them to stuff and prepare the tacos if you have the rest of your order.

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SPEED IS OF UTMOST IMP0RTANCE.

Customers do not care how busy you have been or how long you have worked without a break, they care only that their order be prepared correctly and given to them in a minimum amount of time.

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LIGHTS

Parking lights, patio lights and the sign should be turned on 1/2 hour before sun down.